Refund & Return Policy

Refund & Return Policy

Last Updated: December 15, 2025

Thank you for shopping at sxmy.shop (“we”, “us”, or “our”). This Refund & Return Policy explains the conditions under which you may request a return, exchange, or refund for products purchased from https://www.sxmy.shop. This policy is designed to comply with applicable consumer protection laws in the United States, the European Union, and other international markets.

If you have any questions regarding this policy, please contact us at connect@sxmy.shop.

1. Return Eligibility

You may request a return or exchange if all of the following conditions are met:

  • The request is made within 14 days (EU/UK customers) or 30 days (US and other regions) from the date of delivery
  • The item is unused, unworn, unwashed, and in its original condition
  • The item is returned in its original packaging, including all accessories, manuals, and labels
  • Proof of purchase (order number or receipt) is provided

We reserve the right to refuse returns that do not meet the above conditions.

2. Non-Returnable Items

The following items are non-returnable and non-refundable, unless required by applicable law:

  • Customized or personalized products
  • Items marked as “Final Sale” or “Non-Refundable”
  • Gift cards or digital products
  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at connect@sxmy.shop with your order number and reason for return
  2. Wait for return authorization and instructions from our support team
  3. Ship the item back to the address provided

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping fees are non-refundable, except where required by law
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide clear photos or videos showing the issue.

Upon verification, we will offer one of the following solutions at our discretion:

  • Replacement at no additional cost
  • Partial refund
  • Full refund

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time is typically 5–10 business days, depending on your payment provider

We are not responsible for delays caused by banks or payment processors.

7. Exchanges

If you wish to exchange an item, please contact us to confirm availability. Exchanges are subject to stock availability.

8. Order Cancellations

  • Orders may be canceled before shipment by contacting us as soon as possible
  • Once an order has been shipped, it cannot be canceled and must follow the return process

9. EU Consumer Right of Withdrawal

If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must meet the conditions outlined in this policy. Certain exceptions apply, including customized products.

10. Chargebacks and Payment Disputes

We encourage customers to contact us first before initiating a chargeback or payment dispute. Unauthorized or abusive chargebacks may result in account restrictions.

11. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have any questions about our Refund & Return Policy, please contact us at:

Email: connect@sxmy.shop
Website: https://www.sxmy.shop